1:16 Full Scale 4WD rock crawler rc car Dual Speed Off-Road Vehicle

FAQ

1. Limited Warranty Policy
All RC cars and boats come with a 30‑day limited manufacturer warranty from delivery date. This warranty only covers factory defects in materials and workmanship under normal intended use.
Warranty does NOT cover:
• Damage from crashes, drops, collisions or rough off‑road use
• Water damage on non‑waterproof models
• Units modified or disassembled by the customer
• Normal wear‑and‑tear parts: tires, body shells, gears, brush motors
• Damage caused by incorrect charging, wrong batteries or operator error
For valid warranty claims, we will offer replacement parts, and do not guarantee full‑unit replacement.

2. What to do if my RC breaks?

1. Contact customer support with your order number, clear photos and videos of the issue.
2. Our team will verify if the issue qualifies for warranty service.
3. If confirmed as a factory defect, we will provide free replacement parts plus technical guidance.
4. All shipping costs for replacement parts are the buyer’s responsibility.
We do not offer physical unit repair service. Buyers install replacement parts following our guidance.

3. Return & Exchange Rules

All returns require an RMA authorization number from customer support before sending items back. Packages without an RMA number will be refused.
• Return requests must be submitted within 30 days of delivery.
• We only accept returns for dead‑on‑arrival factory defects, wrong items or missing original accessories.
• Returned goods must be complete, unmodified, with original packaging and free of crash or usage damage.
• Buyer pays return shipping. Refunds are processed only after we receive and inspect the returned item.

Returns will be denied for:
• Change‑of‑mind, dissatisfaction due to difficulty of operation or skill‑level issues
• Damage from crashes, misuse, modification or water exposure
• Consumable parts worn out from use

4. US‑Order Taxes & Duties

US orders are shipped under DAP (Delivered‑at‑Place) terms.
Buyers are responsible for all applicable sales tax, import duties and customs brokerage fees upon delivery.
Tax charges are set by local customs regulations and are out of our control. We will not reimburse any customs‑related fees. Please check local import rules before ordering.

Operating Guide

• Battery Installation & Charging: Install self-prepared 4 AA batteries for the remote controller. Use the matched USB cable to charge the car battery fully for about 3 hours before first use.
• Device Pairing: Turn on the vehicle power switch first, then power on the remote controller. The 2.4G system will complete automatic pairing within seconds.
• Driving Control: Equipped with a gun-shaped remote controller. Adjust low or high speed gear as needed. Control forward, reverse, left and right turning via the gun-handle remote for flat ground and basic rock crawling scenarios.
• Upgrade Instruction: The original car is equipped with plastic drive shaft and shock absorber. Users can purchase metal upgrade parts separately for personal refitting to enrich playing experience.
• Daily Maintenance: Power off the device after use, store the battery in a dry environment, and avoid long-term over-discharge to extend service life.

Potential Customers

• RC hobby lovers who like outdoor off-road and rock crawling activities
• Beginners who are new to modified remote control cars
• Teenagers and adults looking for casual outdoor interactive toys
• Players who prefer upgradeable and customizable RC vehicles