FAQ
1. Limited Warranty Policy
All RC cars and boats come with a 30‑day limited manufacturer warranty from delivery date. This warranty only covers factory defects in materials and workmanship under normal intended use.
Warranty does NOT cover:
• Damage from crashes, drops, collisions or rough off‑road use
• Water damage on non‑waterproof models
• Units modified or disassembled by the customer
• Normal wear‑and‑tear parts: tires, body shells, gears, brush motors
• Damage caused by incorrect charging, wrong batteries or operator error
For valid warranty claims, we will offer replacement parts, and do not guarantee full‑unit replacement.
2. What to do if my RC breaks?
1. Contact customer support with your order number, clear photos and videos of the issue.
2. Our team will verify if the issue qualifies for warranty service.
3. If confirmed as a factory defect, we will provide free replacement parts plus technical guidance.
4. All shipping costs for replacement parts are the buyer’s responsibility.
We do not offer physical unit repair service. Buyers install replacement parts following our guidance.
3. Return & Exchange Rules
All returns require an RMA authorization number from customer support before sending items back. Packages without an RMA number will be refused.
• Return requests must be submitted within 30 days of delivery.
• We only accept returns for dead‑on‑arrival factory defects, wrong items or missing original accessories.
• Returned goods must be complete, unmodified, with original packaging and free of crash or usage damage.
• Buyer pays return shipping. Refunds are processed only after we receive and inspect the returned item.
Returns will be denied for:
• Change‑of‑mind, dissatisfaction due to difficulty of operation or skill‑level issues
• Damage from crashes, misuse, modification or water exposure
• Consumable parts worn out from use
4. US‑Order Taxes & Duties
US orders are shipped under DAP (Delivered‑at‑Place) terms.
Buyers are responsible for all applicable sales tax, import duties and customs brokerage fees upon delivery.
Tax charges are set by local customs regulations and are out of our control. We will not reimburse any customs‑related fees. Please check local import rules before ordering.
Operating Guide
Pre-Operation Preparation
- Fully charge the built-in 7.4V lithium battery with the original dedicated USB charging cable, then disconnect the cable once charging finishes.
- Install 4 AA batteries (sold separately) into the remote controller with correct positive and negative polarity.
- Place the vehicle on flat open ground. Stay away from crowded areas and roadways; only drive in shallow water at low speed for short distances.
Shutdown & Storage
- Power off the vehicle first, then turn off the remote controller after play.
- Wipe off dirt and water residue before storage; do not store the vehicle while damp.
- Remove the lithium battery for long-term storage and keep it in a cool dry place.
Potential Customers
- Entry-level RC hobbyists who first try 4WD off-road remote control vehicles for casual outdoor fun
- Intermediate RC enthusiasts with basic driving skills for outdoor terrain play and casual racing
- Teenage and adult outdoor recreational users for light activities on grass, sand and flat ground
- Gift receivers for holiday, birthday and festive gifting, suitable for RC toy lovers of appropriate age
4WD RC Off-Road Buggy

