1/24 Brushless 4WS RC Crawler Off-Road Climbing Truck

FAQ

1. Limited Warranty Policy
All RC cars and boats come with a 30‑day limited manufacturer warranty from delivery date. This warranty only covers factory defects in materials and workmanship under normal intended use.
Warranty does NOT cover:
• Damage from crashes, drops, collisions or rough off‑road use
• Water damage on non‑waterproof models
• Units modified or disassembled by the customer
• Normal wear‑and‑tear parts: tires, body shells, gears, brush motors
• Damage caused by incorrect charging, wrong batteries or operator error
For valid warranty claims, we will offer replacement parts, and do not guarantee full‑unit replacement.

2. What to do if my RC breaks?

1. Contact customer support with your order number, clear photos and videos of the issue.
2. Our team will verify if the issue qualifies for warranty service.
3. If confirmed as a factory defect, we will provide free replacement parts plus technical guidance.
4. All shipping costs for replacement parts are the buyer’s responsibility.
We do not offer physical unit repair service. Buyers install replacement parts following our guidance.

3. Return & Exchange Rules

All returns require an RMA authorization number from customer support before sending items back. Packages without an RMA number will be refused.
• Return requests must be submitted within 30 days of delivery.
• We only accept returns for dead‑on‑arrival factory defects, wrong items or missing original accessories.
• Returned goods must be complete, unmodified, with original packaging and free of crash or usage damage.
• Buyer pays return shipping. Refunds are processed only after we receive and inspect the returned item.

Returns will be denied for:
• Change‑of‑mind, dissatisfaction due to difficulty of operation or skill‑level issues
• Damage from crashes, misuse, modification or water exposure
• Consumable parts worn out from use

4. US‑Order Taxes & Duties

US orders are shipped under DAP (Delivered‑at‑Place) terms.
Buyers are responsible for all applicable sales tax, import duties and customs brokerage fees upon delivery.
Tax charges are set by local customs regulations and are out of our control. We will not reimburse any customs‑related fees. Please check local import rules before ordering.

Operating Guide

Pre-operation Preparation

1. Install 4 AA batteries into the 2.4GHz transmitter (batteries not included).
2. Plug the matched 7.4V 350mAh lithium battery into the vehicle battery compartment, lock the battery buckle securely.
3. Turn on the power switch of the RC car first, then turn on the remote controller power to complete frequency pairing automatically.
4. Check front headlight and brake light function, confirm gearbox can shift between high speed, neutral and low speed smoothly.

Post-use Maintenance

1. Power off car and remote controller after playing, take out vehicle battery for storage if long-time idle.
2. Wipe dust and mud off tires, shell and metal gears with dry soft cloth, do not rinse the whole car with water directly.
3. Store in dry, cool place away from high temperature and direct sunlight.

Potential Customers

• RC hobby beginners and entry-level remote control car enthusiasts, easy to operate for new players
• Teenagers and adults aged 10+, suitable for casual outdoor off-road entertainment
• Rock crawling scene lovers, players who like small-scale terrain obstacle driving
• Gift givers, used as holiday leisure gift for RC toy lovers
  Note: Children under 10 need adult supervision during operation