FAQ
1. Limited Warranty Policy
All RC cars and boats come with a 30‑day limited manufacturer warranty from delivery date. This warranty only covers factory defects in materials and workmanship under normal intended use.
Warranty does NOT cover:
• Damage from crashes, drops, collisions or rough off‑road use
• Water damage on non‑waterproof models
• Units modified or disassembled by the customer
• Normal wear‑and‑tear parts: tires, body shells, gears, brush motors
• Damage caused by incorrect charging, wrong batteries or operator error
For valid warranty claims, we will offer replacement parts, and do not guarantee full‑unit replacement.
2. What to do if my RC breaks?
1. Contact customer support with your order number, clear photos and videos of the issue.
2. Our team will verify if the issue qualifies for warranty service.
3. If confirmed as a factory defect, we will provide free replacement parts plus technical guidance.
4. All shipping costs for replacement parts are the buyer’s responsibility.
We do not offer physical unit repair service. Buyers install replacement parts following our guidance.
3. Return & Exchange Rules
All returns require an RMA authorization number from customer support before sending items back. Packages without an RMA number will be refused.
• Return requests must be submitted within 30 days of delivery.
• We only accept returns for dead‑on‑arrival factory defects, wrong items or missing original accessories.
• Returned goods must be complete, unmodified, with original packaging and free of crash or usage damage.
• Buyer pays return shipping. Refunds are processed only after we receive and inspect the returned item.
Returns will be denied for:
• Change‑of‑mind, dissatisfaction due to difficulty of operation or skill‑level issues
• Damage from crashes, misuse, modification or water exposure
• Consumable parts worn out from use
4. US‑Order Taxes & Duties
US orders are shipped under DAP (Delivered‑at‑Place) terms.
Buyers are responsible for all applicable sales tax, import duties and customs brokerage fees upon delivery.
Tax charges are set by local customs regulations and are out of our control. We will not reimburse any customs‑related fees. Please check local import rules before ordering.
Operating Guide
- Take the vehicle body, transmitter, rechargeable battery, charger and instruction manual out of the package.
- Install the charged‑up 2S lithium battery into the battery compartment of the racing buggy and fasten the shell.
- Power on the remote‑control transmitter first, then switch on the power switch of the car body, wait for signal pairing to finish.
- After outdoor play ends, turn off the car power and then the transmitter. Take out the battery for charging and proper storage.
- You may replace compatible spare‑parts to carry out routine maintenance or simple vehicle modification.
Potential Customers
- RC hobbyists who enjoy land‑based remote‑control vehicle pastimes
- People searching for practical holiday and daily‑occasion gifts
- Family members looking for interactive leisure toys for parent‑child time
- Model‑lovers that collect multiple styles of off‑road rc vehicles
- Beginners getting started with adjustable‑structure hobby‑grade toy cars
Premium RC Rock Crawler

