Alloy Remote Control Excavator,11 Channel 1:20 RC Construction Vehicle with Light & Sound

FAQ

1. Limited Warranty Policy
All RC cars and boats come with a 30‑day limited manufacturer warranty from delivery date. This warranty only covers factory defects in materials and workmanship under normal intended use.
Warranty does NOT cover:
• Damage from crashes, drops, collisions or rough off‑road use
• Water damage on non‑waterproof models
• Units modified or disassembled by the customer
• Normal wear‑and‑tear parts: tires, body shells, gears, brush motors
• Damage caused by incorrect charging, wrong batteries or operator error
For valid warranty claims, we will offer replacement parts, and do not guarantee full‑unit replacement.

2. What to do if my RC breaks?

1. Contact customer support with your order number, clear photos and videos of the issue.
2. Our team will verify if the issue qualifies for warranty service.
3. If confirmed as a factory defect, we will provide free replacement parts plus technical guidance.
4. All shipping costs for replacement parts are the buyer’s responsibility.
We do not offer physical unit repair service. Buyers install replacement parts following our guidance.

3. Return & Exchange Rules

All returns require an RMA authorization number from customer support before sending items back. Packages without an RMA number will be refused.
• Return requests must be submitted within 30 days of delivery.
• We only accept returns for dead‑on‑arrival factory defects, wrong items or missing original accessories.
• Returned goods must be complete, unmodified, with original packaging and free of crash or usage damage.
• Buyer pays return shipping. Refunds are processed only after we receive and inspect the returned item.

Returns will be denied for:
• Change‑of‑mind, dissatisfaction due to difficulty of operation or skill‑level issues
• Damage from crashes, misuse, modification or water exposure
• Consumable parts worn out from use

4. US‑Order Taxes & Duties

US orders are shipped under DAP (Delivered‑at‑Place) terms.
Buyers are responsible for all applicable sales tax, import duties and customs brokerage fees upon delivery.
Tax charges are set by local customs regulations and are out of our control. We will not reimburse any customs‑related fees. Please check local import rules before ordering.

Operating Guide

• Install batteries into the construction‑vehicle body and remote control with correct polarity.
• Turn on the vehicle power switch first, then power on the remote to finish automatic signal pairing.
• Press the corresponding buttons to drive the vehicle and move the mechanical working arm.
• After playtime, turn off the remote control first, then the vehicle, and remove the batteries.
• Wipe off dirt and sand on the body regularly to prevent movable parts from getting stuck.
• Take out batteries for long‑term storage, and keep the unit in a cool, dry, well‑ventilated spot.

Potential Customers

• RC construction‑vehicle hobbyists and fans of realistic machinery models
• Gift shoppers looking for presents for people who love engineering toys
• Families for shared, interactive play sessions
• Hobbyists who want to do simple part swaps and minor modifications
• Players setting up multi‑vehicle play or mini construction‑site scenes

Q: Can I run multiple trucks at the same time?
A: The 2.4GHz remote system lets you run several units with little signal interference.

Q: Are modifications or part upgrades possible?
A: Certain sections support simple modifications with compatible aftermarket parts.

Q: What if moving parts get jammed?
A: Turn off the power, clear out sand or debris. Do not force stuck components.

Q: Are the included batteries rechargeable?
A: Stock batteries can be recharged, use the original charger for charging.